HomeAway Terms and Conditions

Thank you for your interest in one of our Mountain Vacation Lodging (MVL) properties.  We at MVL are happy to assist you with your travel plans!  However, before you reserve or book your property, please take a moment to read and understand the following restrictions, rules, terms, conditions, and processes which will apply to your booking.

It is very important that you do not book online if you are not sure about the property, the location, the price, or any aspect of the property, amenities, your dates, the reservation process, the terms and conditions, etc.  

If you have any doubts, questions, or concerns, please contact us BEFORE booking a reservation.  This is VERY IMPORTANT. 

Once you book, you are obligated to pay for the reservation, bound by the terms and conditions, and subject to cancellation fees and policies.  Only we can cancel your reservation.  You can only request a cancellation.  Homeway will not allow any trades or swaps into a different property than the one you book.  

So, contact us with any questions before you book, not after!

We do not participate in trades or swaps.  If you seek to trade nights at a property you own or manage for nights at one of our properties, please do not inquire with us and DO NOT book one of our properties.

When you book one of our properties online via Homeaway / VRBO, you are charged a small fee by Homeaway / VRBO, and the property is immediately reserved for you.  You are not immediately charged by us (MVL) for the actual rental costs.  Once you book on Homeaway / VRBO, we will call and email you to re-confirm the details of your reservation, and process your payment or payments.  MVL reserves the right to cancel your reservation or deny access to the reserved property if payments are not made / can not be processed, or if guests are in violation of restrictions, rules, terms, conditions, etc.  Our restrictions, rules, terms, conditions, etc may be viewed as strict or strongly worded, but we hope that they will be reassuring to the clientele that we aim to serve, and are an indication that we seek respectful guests only.  If you have any questions or concerns, please contact us before booking.   

Here are the standard terms and conditions that apply to most or all properties:

Payment Schedule:  The initial payment, or Rental Deposit, is 50% of the total.  Final payment, consisting of any remaining balance, is due at sixty (60) days prior to guest arrival.  If you are booking your reservation less than 60 days from arrival, the full amount is due.

Payment Method:  When you book online through Homeaway / VRBO, you will be required to provide a credit card.  Our software is securely integrated with Homeaway / VRBO, and your credit card information will be passed to us by them.  The information will be and will remain encrypted within our system.  We will charge your card on file for the Rental Deposit and/or Final Payment 24 hours after the Vacation Rental Agreement has been sent to you, or once the signed Vacation Rental Agreement is on file.  

Cancellations and Refunds:  When you book online, you have booked the property.  You are immediately subject to the following cancellation policies and terms:   Guests must request a cancellation in writing and by calling.  Guests must have a valid reason for cancellation.  Changing your mind after booking is not a valid reason for cancellation.  Booking multiple properties when you only actually want or need one of them, and then cancelling one of them later, is not a valid reason for cancellation.  These are just examples.  Cleaning fees and nightly, weekly, or monthly rental rates are refundable as described herein.  Other fees or taxes are non-refundable.  Guests who cancel shall receive a full refund of any cleaning fees paid.  Rental rates are refundable under the following terms.  If a Guest requests a cancellation for a valid reason more than 60 days prior to the arrival date, and has paid 50% to 100% of the total cost, there will be a 25% refund of the total nightly, weekly, or monthly rental rate + 100% of any cleaning fees.  All other revenue is non-refundable.  If Guest requests a cancellation 60 days or less prior to the arrival date, and after paying 100% of the total cost, reasonable efforts will be made to re-book the home.  For any night re-booked, there will be a refund of 75% of the rental rate received from the replacement guest.  If Guest cancels the reservation within 60 days of the arrival date but has not paid the total amount of the rental, there will not be any refund, and the remaining balance is still due.  Guests who cancel forfeit any right to the dates reserved or to be involved in the terms or rates of any replacement booking.  There are no exceptions to the cancellation policy. For example, there are no refunds for issues including but not limited to: abnormal or undesirable weather, travel-related issues or other circumstances beyond the Guests control.  Travel Insurance is highly recommended.  After you book online, our confirmation email will contain a link to the web site for a leading travel insurance company.

Group Size:  The approval of any reservation at the stated rate is based on the numbers of adults, children, pets and/or service animals listed in the Vacation Rental Agreement.

Rates, Group Size, Check In and Check Out Times:  Rates are quoted on a per-night basis, per person basis, unless otherwise specified.  An accurate group size must be provided when you reserve.  Additional guests or pets are subject to a per person, per day charge.  Check-in time is after 4:00 p.m. on the day of arrival, and check-out is by 10:00 a.m. on the day of departure.  Early arrival times or late check out times may be available upon request, but unless you contact us before booking and receive approval. can not be guaranteed at the time of booking.  Early arrivals and late check outs which are approved in advance are typically provided free of charge as a benefit to the guest.  Guests who fail to obtain approval for a late check out time or who fail to check out on time are liable for additional charges, costs incurred, or lost rental revenues.  

Arrival & Access:  Owners have the option to provide arrival instructions themselves, directly to Guest, or to use the automated email system provided by our company.  If the Owner is using our automated email system to provide arrival instructions, then Guests will receive an email with directions and access information exactly one week prior to arrival, IF AND ONLY IF the reservation has a zero balance.  Otherwise, Guest will receive an email reminding them that a balance is due and arrival instructions can not yet be provided.  Owners who provide arrival instructions directly to Guests are expected to provide the arrival instructions 7 days or more prior to arrival.  If you have not received arrival instructions by the morning 7 days prior to your arrival date, please contact us immediately and repeatedly using the contact information provided at the bottom of the rental agreement.

No Smoking:  This is a NON SMOKING property. This includes the smoking of tobacco as well as any other products. This sometimes includes the entire grounds, not just the indoors.  If you have any questions or concerns about whether you can smoke OUTSIDE of a property, please contact us before booking.  Smokers are hereby advised to leave the premises if they choose to smoke, and to dispose of waste properly, and not within the property. If Guest or any person invited into the property by Guest smokes in or around the property, or disposes of smoking related waste products in the property, Guest shall be subject to a minimum $500 fee and/or immediate eviction. Guest shall additionally be liable to Owner/Property Manager for any costs over and above the $500 to clean the Property of all smoking related damage, dirt, or odors. Guests expressly agree to pay this $500 fee, as well any additional damage costs, and that the credit card on file may be charged for any such fees or costs.  Violation of this policy is cause for immediate eviction without refund.

Pets and Service Animals:  Properties are either Pet Friendly, No Pets, or Pet Free.  If you have a pet or service animal, you must confirm the suitability of the property before booking, and also advise us when booking.  Pet Free properties are marketed to and for owners and/or guests who have animal allergies.  Therefore pets are not allowed, and under the Americans with Disabilities Act, even service animals may be barred from the property.  If you have a service animal, and the property is marketed as pet free, then you must contact us before booking so that we can ensure the health and safety of all owners and guests.  Pet Friendly properties are those which allow pets on a case by case basis, with specific rules, terms, and conditions.  Any property that allows pets or service animals may also require a fee or deposit to be provided.  Please contact us before booking to review all pet and service animal rules, terms, and conditions.  If a pet has been brought onto or into the Property, Owner/Property manager reserves the right to immediately evict Guest. If so evicted, Guest shall forfeit all payments made for the balance of the term of the reservation. Guests bringing pets onto or into the Property shall be liable to Owner for any costs incurred by Owner to clean the Property of pet waste, damage, dirt, or odors.  Violation of this policy is cause for immediate eviction without refund.

Parties or Gatherings:  Guest acknowledges that MVL and its Property Owners strictly prohibit parties or gatherings where individuals not part of the listed group are invited onto or into the property.  Approval for parties, gatherings, or events must be obtained prior to booking. Any violation of this condition may be cause for immediate cancellation of the reservation and eviction of Guest and all individuals in Guest’s group, without refund, at the discretion of the Owner, Property Manager, or MVL.  If you are planning to host a gathering, party, event, etc at the rental property, please contact us before booking.  Violation of this policy is cause for immediate eviction without refund.

Amenities:  Amenities vary by property.  Pools and Hot Tubs, when present at a property, are seasonal and sometimes close.  If present, please inquire to confirm whether these amenities will be open and available for use during your stay.  All properties represented by MVL come fully equipped with television(s), linens, dishes, utensils and an initial supply of soap and paper goods. Other amenities vary per property. Rates do NOT include daily maid service (unless noted).  Each amenity is only a small part of a rental property.  The ability or lack thereof to make use of any amenity, its presence, quality, functionality, etc shall not be grounds for the termination of a rental before or during a stay.  Appropriate and fair compensation may be offered at the discretion of the Owner, Property Manager, or MVL for a given situation, after consideration of all factors and events.  If ANY amenity is of particular importance to you, please contact us before booking.  

Web Listings:  Photos, description of the property and lists of amenities are by nature a snapshot of the home at a given time and therefore subject to change due to remodeling, upgrades, wear and tear, or damage. MVL strives to accurately portray each property and to update listings over time. However, property listings could contain errors, or not always reflect the latest changes to the property. Guest agrees to hold MVL harmless for any such errors or changes.  If there are any amenities, features, or other aspects of a property that are of particular importance to you, please contact us before booking.  Property ratings (Platinum/Gold/Silver/Bronze) are subjective comparisons of a property’s general features and finishes.  

Condition of the Rental Property:  The property shall be in the same condition upon departure as at check-in, with normal use, wear and tear excepted.  Owner/Property Manager or its agents may enter the property at reasonable times to make repairs, provide maid service, or to investigate violations of policies and terms, with or without advance notice.  Guest must immediately notify Owner, Property Manager, and or other designated agent regarding any damage caused to the property during their stay. Guest shall be liable for all acts of the family, invitees or other persons invited onto the property. Guest may not sublet or assign reserved dates to another party.  Guest shall be responsible to return all keys, gate or garage door openers, parking permits, etc upon departure. Guest shall abide by the House Rules of the Owner, Property Manager, Home Owners Association and/or the Booking Agent as provided to Guest. Guest will remove and/or rinse footwear and/or feet of dirt, snow, sand, and mud prior to, or immediately after entering the property.  No parties or gatherings shall be allowed without prior consent.  No catering or outside music permitted without prior consent.  If applicable, Guest shall keep any and all gates, doors, windows or other access to the property closed, locked & secured when not present at the home and prior to departure.  Guest and other invitees shall use any pool, hot tub, or other amenities and facilities at their own risk, and shall not permit any use by unsupervised children or other guests.

Maintenance and Housekeeping:  MVL may not be the property manager for the property rented. Each property owner is responsible for offering his or her property in a clean and functional condition. Owners are expected to provide reference information within the rental property, including information on who to contact if there are maintenance or housekeeping issues that need attention. Guest shall immediately notify the property owner or manager and MVL of any housekeeping issues that exist upon arrival and any maintenance issues that exist upon arrival or that develop during the term of the reservation. MVL is not responsible for the maintenance and housekeeping of the property, the response to Guest requests for services or issues related to these matters, or any refund that might be appropriate if issues are present and not rectified. In such an event, MVL will attempt to assist the guest and owner/manager as an objective and independent observer, if requested. Guest agrees to hold MVL and its agents harmless for the issuance of any refund requested.

Accidental Damage Protection:  MVL provides Accidental Damage Protection to protect both the owner of the property and the guest under certain conditions. Accidents can happen and inadvertent damage to a property may occur. In the event of such damage, Guest must notify Owner/Property Manager and MVL of Damage prior to or upon departure. Guest agrees to report damage immediately so that plans for repair, remediation, replacement, etc can be made immediately, to limit further damage, etc as appropriate. Owner/Property Manager shall inspect the Property within seven (7) Days of Guests departure and will notify MVL of any previously-unreported Damage. Owner/Property Manager shall subsequently notify both Guest and MVL of the nature and extent of any such Damage. MVL will determine, at its sole discretion, whether the Accidental Damage Protection will cover the Damage, or whether the Guest shall be held responsible for costs.  MVL reserves the right to, in its sole and subjective discretion, require immediate payment from guest for Damage, including charging the Guest credit card, with the possibility of later refunding the Guest. Owner/Property Manager shall, as promptly as possible, repair any Damage and provide to Guest and MVL an itemized list of the costs, receipts, and or invoices. MVL will pay a maximum amount of $1,500.00 towards the expenses associated with disclosed accidental damages. Any damages that exceed $1,500.00 will be charged to the credit card on file. Excessive housekeeping costs, damage caused by smoking or as a result of violations of the terms and conditions, intentional acts and/or negligence are specifically not protected. 

Payments and Charges:  Guest agrees to provide a credit card that is valid during the rented dates, authorizes credit card charges to such card, and agrees to pay for: violations of any restriction, rule, term or condition; to pay any and all amounts or balances due; to repair or replace anything that is damaged or missing; to pay for Damage.  Damage includes financial harm caused by the need for higher-than-normal housekeeping, maintenance, or labor costs if the property is left in a state of abnormal or excessive disorder, or for labor to put the property, and the furniture and other items within it, back into the condition or location as they were upon arrival, and for lost rental revenues.  These are examples of Damage and not a comprehensive list.

Liability: All Guests are expressly assuming the risk of any harm arising from their use of the premises or others whom they invite to use the premise. By entering the property, any person accepts the risk and waives any right to compensation or legal remedy for harm that may result.

Group Leader Responsibilities:  While there may be numerous occupants in a given dwelling, only the reserving party is required to review the terms and conditions during the reservation process. The reserving party is responsible for the payment, security deposit and all other guest responsibilities enumerated in the agreement.  By booking the reservation, the signing guest agrees to inform all parties invited onto and into the property of all restrictions, rules, terms and conditions, and to take action during the rental to ensure compliance.

Catastrophic Events & Emergency Evacuations:  If a catastrophe (hurricane, tornado, earthquake, flood, major snow/ice storm, etc.) or any situation simply beyond our control impairs the vacation rental, MVL is not responsible for finding alternate lodging for the Guests or for the Guests financial losses related to transportation or location of alternative lodging. There will be no refunds or credits for evacuations or inability to access the property for any reason. We recommend that each Guest consider purchasing Travel Protection Insurance to assuage or eliminate your financial risk on your vacation investment.

Limitation of Liability:  Under no circumstances shall MVL be responsible for any loss, expense, damages, claims or injury direct, indirect, consequential or otherwise whatsoever, howsoever caused or incurred whether arising in contract or otherwise in law or equity as a result of rendering of the services or accommodations as described or substituted and including, without restricting the generality of the foregoing as a result of any delay(s), substitution(s), rescheduling(s) or change(s) in the provision of services or land accommodations by MVL or by reason of military s, revolution or acts of God, government agencies, or unforeseen circumstances or events, by any agents, owners, employees, subcontractors, servants or services as substituted; MVL, at all times will act in good faith and use its best efforts to substitute with accommodations or services of a type as comparable as possible to those contracted. MVL will not be liable under any circumstances, including substitutions, to refund any unused portion of booked accommodations or services. Some activities in which guests engage are especially dangerous, including skiing, snowboarding, snowmobiling, rafting, kayaking, tubing, swimming, hiking, biking, and climbing. This list is not all-inclusive, but indicates some of the hazards of vacationing in a mountainous area. Therefore, each guest agrees that he/she is voluntarily participating in any and all activities, risks, and use of the accommodations, and hereby assumes all risk of injury, illness, damage or loss to person and property that might result, including, without limitation, any loss or theft of personal property. By booking this property, you acknowledge that in all events and circumstances, MVL, its officers and employees shall not be liable. MVL reserves the right to cancel a reservation or rescind any rental agreement if it is found that the Guests are conducting unlawful activities, not abiding by the Owners, Home Owners Association, or MVL Rules, Terms, or Conditions, disturbing others by playing loud music, percussion, audio or instruments, or cause any loud or offensive noises, have made any misrepresentations about the nature or size of the group or use of the group or the use of the property or any other misrepresentations or any other way in breach of the rental agreement.